FAQ

A scar is the natural part of the healing process that occurs when the skin repairs itself after an injury, surgery, or trauma. It is made of fibrous tissue that replaces normal skin and can vary in appearance—some scars are flat and pale, while others may be raised, red, or thickened. Over time, scars often fade but may never disappear completely.

A hypertrophic scar is a raised, thickened scar that forms due to excessive collagen production during the healing process. Unlike normal scars, hypertrophic scars stay within the boundaries of the original wound but can be red, itchy, or uncomfortable. They often improve over time but may require treatment to reduce their appearance.

A keloid is a type of raised scar that grows beyond the boundaries of the original wound or injury. It results from an overproduction of collagen during healing and can be thick, firm, and sometimes itchy or painful. Keloids may continue to grow over time and often require treatment to reduce their size and discomfort.

Scar tissue often looks different than rest of your skin.Scars form as part of your body’s natural healing process, and understanding the type of scar you have—and how to treat it—can make a big difference in how it looks over time.

Medical-grade silicone is a high-quality, carefully tested material that meets strict safety and performance standards. Unlike regular silicone, it’s specifically designed for use in medical devices and treatments. It is 100% biocompatible.

Yes, From production to performance, it’s all about safety, effectiveness, and lasting results—which is why medical grade silicone is the key ingredient in our scar management products.

Yes. Numerous clinical studies have demonstrated that silicone gel and sheeting are effective in improving the appearance of scars. These studies show benefits such as softening, flattening, and reducing redness and discoloration of scars. Silicone is widely recommended by international scar treatment guidelines for both preventing and treating abnormal scars.

Scarxgen’s medical-grade silicone forms a protective, breathable barrier over scars. This helps maintain moisture, protect from irritants, regulate collagen production, and reduce tension—promoting softer, flatter scars over time. (Link to Video)

If you're interested in purchasing Scarxgen, it is available for sale online through various platforms.

Yes. Scarxgen is designed to help prevent the formation of hypertrophic scars and keloids when used early in the healing process—once the wound is closed. Its medical-grade silicone forms a protective barrier that helps regulate collagen production, maintain hydration, and reduce tension on the skin, all of which support healthier, more controlled scar healing.

You can begin using Scarxgen once your surgical wound has fully closed and the skin has healed—typically when there are no open wounds or scabs. Starting treatment early, as soon as the skin is intact, helps achieve the best results in preventing abnormal scar formation.

Yes. Scarxgen is effective in managing both hypertrophic scars and keloids. Its medical-grade silicone helps to soften, flatten, and reduce redness by providing a protective barrier that supports proper healing and regulates collagen production. While individual results can vary, consistent use as directed can significantly improve the appearance and texture of these types of scars.

Yes. Scarxgen can be effective on older scars, including those that are raised, red, or discolored. While results may take longer compared to newer scars, consistent use can help soften, flatten, and fade the appearance of old scars over time. For best results, apply Scarxgen daily as directed and be patient—visible improvement often occurs gradually.

Scarxgen® generally works best when the scar is still in the healing process. Signs of healing include redness, itching, irritation, or continued scar growth. If you notice any of these signs—even in an older scar—Scarxgen may still be highly effective.

Visible improvement varies depending on the scar’s age, type, and severity. Typically, many users begin to notice softening, flattening, and fading of their scars within 4 to 8 weeks of consistent daily use. For optimal results, continued use over several months is often recommended.

A general softening of the scar and decrease in redness will begin within days of initial use. You should start to see a difference in the appearance of the scar typically after 3 to 4 weeks of use. An average of 3-6 months is required for a maximum effect on the scar.

For most surgical scars, daily use of Scarxgen for approximately 3 to 6 months is typically sufficient to achieve the best results. However, the duration may vary depending on factors such as your genetics, age, skin type, and the nature of the scar. Keloid scars and scars from severe burns may require a longer treatment period to reach maximum improvement.

The adhesive performance of Scarxgen® can vary based on several factors, including your genetics, age, skin type, race, how the product is cared for, and the location on the body where it's applied—especially areas that move frequently, like joints.

If you're having trouble keeping the sheeting on, try using gentle surgical tape, an elastic bandage, or a supportive garment to help maintain contact with your skin.

No, using Scarxgen sheeting alone is usually sufficient for effective scar management. Both silicone sheeting and silicone gel work by creating a protective barrier to support healing. You can choose the option that best suits your scar type and lifestyle. In some cases, a healthcare professional might suggest combining them for enhanced results.

It’s generally recommended to avoid applying other topical medications, creams, or ointments directly under Scarxgen sheeting. Some products may interfere with the silicone’s adhesiveness or cause irritation. If you’re considering using other treatments alongside Scarxgen, please consult your doctor or dermatologist first.

oisturizers and ointments are not indicated for use with Scarxgen as it may inhibit the adhesive properties of the Scarxgen and contribute to the formation of a rash. Ensure that prior to using Scarxgen the skin is clean and dry from moisturizers or ointments.

If you have an active rash or skin condition where you plan to apply Scarxgen, consult your healthcare provider before use to ensure it is safe for you.

Scarxgen sheeting is designed to be reusable and durable. With proper care—including regular cleaning as per the instructions given in the video (Link to Video), it can be used for 22 to 25 times, depending on the duration of use and how well it’s maintained.

Yes, you can cut Scarxgen silicone gel sheets to fit the size and shape of your scar. This customization ensures optimal coverage and effectiveness.